Legal
Refund Policy
Last updated: 7 June 2026
1. Bespoke digital services
OJB Digital services are bespoke digital work tailored to each client. Under the Consumer Contracts Regulations 2013, the right to cancel does not apply to custom-made or personalised goods and services once work has begun, where you have agreed to immediate performance.
2. Before work starts
If you change your mind before we begin any design or development work, contact us within 48 hours of payment and we will issue a full refund less any payment-processor fees.
3. Once work has started
Once work has begun, refunds are calculated based on the work already delivered. We aim to be fair and transparent: any partial refund will reflect time invested and assets produced. Cancellation after delivery of final files is not eligible for a refund.
4. Monthly subscriptions
Maintenance and other monthly plans can be cancelled at any time. You will not be charged again, but payments already made for the current period are non-refundable.
5. Faulty or undelivered work
If we fail to deliver a service as described, you are entitled to a repair, redo, or refund under the Consumer Rights Act 2015. Please email us first so we can put it right.
6. How to request a refund
Email oscarjamesbartle@gmail.com with your order number and reason. We respond within 3 working days.